Return | Refund | Exchange Policy
At Rafia Fashions, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with our product, we’re here to help!
Returns:
- You may return items within 24 hours of the delivery date.
- Items must be unworn, unwashed, and in their original packaging with tags attached.
- To initiate a return, please contact our customer service team for a return authorization. WhatsApp to 9094971870
- For damaged items, please provide an unboxing video to facilitate the return or exchange process.
Exchanges:
- If you’d like to exchange an item for a different size or color, please follow the same return process.
- Once we receive your returned item, we will process your exchange promptly.
Refunds:
- Please note that refunds are not available for Return products. However, you can exchange your item for another product.
- Shipping costs are non-refundable.
- Once the order is dispatched, we cannot initiate any refund.
- For any refund approved after reviewing it will be credited back to the original payment account within a week.
If you have any questions about our return and exchange policy, feel free to reach out to our customer service team by emailing rafiafashions24@gmail.com or Whatsapp : +91-9094971870. We’re here to help!